🎧 CUSTOMER SUPPORT
AI CUSTOMER SUPPORT
THAT ACTUALLY KNOWS
YOUR PRODUCT
Helperfy deploys AI customer support automation that resolves 60% of tickets automatically — trained on your knowledge base, not generic responses. Integrates with Zendesk, Intercom, and Freshdesk in 14 days.
The Support Team Bottleneck
Your team answers the same 40 questions every week. The answers exist in your knowledge base — but customers can’t find them, and your agents waste hours looking them up.
Agent burnout
Repetitive tier-1 queries drain your best agents. High turnover, low morale, inconsistent quality.
Slow response times
Customers wait hours for answers that should take seconds. Response time spikes kill CSAT during peak periods.
Inconsistent quality
Different agents give different answers. New hires take months to get up to speed. Quality varies by shift.
No visibility
You can’t track what’s being resolved, what’s escalating, or where your knowledge base has gaps — until something breaks.
From Ticket to Resolution — Without Human Intervention
Helperfy doesn’t replace your support team. It handles the repetitive 60% so your team focuses on the complex 40% that actually needs a human.
Ticket comes in
AI reads the message, identifies intent, pulls customer context from your CRM, and checks confidence — across email, chat, Slack, WhatsApp.
High confidence → instant reply
If AI confidence is above your threshold (default 85%), it responds instantly with a personalized answer, relevant links, and account-specific details.
Low confidence → smart escalation
Complex tickets route to the right human agent — with full context, similar past tickets, a suggested response, and a priority score. No cold handoffs.
Continuous learning
Every human override teaches the AI. Resolution quality improves automatically over time. No manual retraining, no prompt engineering.
Built for Support Operations, Not Just Chat
Knowledge base training
Upload help docs, past tickets, internal wikis, and product documentation. Helperfy indexes everything and uses it for responses — not generic AI.
Multilingual support
AI responds in the customer’s language — no separate knowledge bases needed. Currently supports 40+ languages with automatic detection.
Smart tagging & classification
Every ticket is auto-tagged by category, priority, sentiment, and product area. Your reporting gets cleaner without manual classification work.
Macro & template suggestions
For tickets that reach a human, Helperfy suggests the best response template based on past resolutions. Agents click to send — response time drops 70%.
SLA monitoring
Real-time SLA tracking with automatic escalation before breaches. Never miss a response window. Configurable by tier, channel, and customer segment.
CRM context pull
AI pulls customer history, plan details, and past tickets from your CRM before responding. Every answer is personalized — customers don’t have to repeat themselves.
Works With Your Support Stack
Ticketing
Zendesk · Intercom · Freshdesk · Help Scout · Salesforce Service Cloud
Chat & Messaging
Slack · Microsoft Teams · WhatsApp Business · Live chat widgets
CRM
Salesforce · HubSpot · Pipedrive (for customer context)
Knowledge Base
Notion · Confluence · GitBook · Help Center · Custom docs
Stop Drowning in Tier-1 Tickets
See Helperfy resolve your actual support tickets in a 30-minute live demo. Bring your hardest FAQ — we’ll show you how the AI handles it.
Free pilot · No credit card · Live in 14 days