⚡ HELPERFY AI 2026
RESOLVE TECHNICAL
SUPPORT 10× FASTER
Helperfy is an AI Technical Support Agent that connects to your live database, CRM, and ticketing system — and gives customers real answers, not scripts. PII-safe. Deployed in your environment. Live in under 2 weeks.
An AI Technical Support Agent should answer real questions with real data — not hallucinate from training data while your engineers handle the same 40 tickets manually. Your team is spending hours on API errors, order lookups, and configuration questions that repeat every single day. Generic chatbots make it worse. Enterprise tools cost $100K+ and take months to deploy. There is a better way.
What Makes a Better AI Technical Support Agent
6 capabilities competitors do not combine — at mid-market pricing. No $100K contracts. No 6-month onboarding.
Fast Custom Integrations
Connected to any REST API, database, or ticketing system in days — not months. Zendesk, Jira, Salesforce, ServiceNow, or your own stack. At a fraction of enterprise cost.
Token Consumption Optimisation
Proprietary context compression reduces AI inference cost by 40–70% at scale. For a company handling 10,000 tickets per month, that is $3,000–$8,000 saved monthly on API costs alone.
PII Anonymisation Layer
Customer names, emails, and sensitive data are stripped before any LLM call. GDPR-compliant by default. Zero customer data leakage to third-party AI providers.
High-Quality RAG Engine
Answers grounded in your actual documentation, knowledge base, and past tickets — not generic training data. Reduces hallucinations to under 1% on domain-specific technical queries.
Predictive Analytics
Detects support issue patterns before they spike. Identifies which product areas generate the most tickets and flags emerging problems before customers report them.
AI Technical Support Agent Quality Control
Agentic quality loops score every answer automatically. Human reviewers handle edge cases. The agent improves weekly — transparent, auditable, never a black box.
AI Technical Support Agent vs Generic Chatbot
Real data. Real answers. Every time.
❌ Generic AI Chatbot
Hallucinates answers
Wrong API answers destroy customer trust and escalate tickets
No access to real data
Cannot query your live database or CRM — generic responses only
High cost, low automation
$15–50 per ticket. 60% are the same questions answered manually
GDPR exposure
PII sent to third-party LLMs with no anonymisation layer
✅ Helperfy AI Technical Support Agent
High-quality RAG
Answers from your docs only — hallucination rate below 1%
Real-time data access
Live DB + CRM queries — order status, account data, error logs in 180ms
85% auto-resolved
Cost drops from $38 to $12 per ticket. Token engine saves 40–70% on AI costs
GDPR by default
PII anonymised before every LLM call — customer data never leaves your environment
Measurable Results from Week One
Based on average results across early deployments.
AI handles technical queries so your team focuses on complex cases
Token optimisation engine cuts LLM costs at scale
High-quality RAG grounded in your documentation only
Not months. Not it depends. Two weeks from kickoff.
Built by Engineers, for Technical Teams
10+ years building enterprise AI systems. We built the AI Technical Support Agent we wished existed — one that understands your product, your data, and your compliance requirements.
Your Environment, Your Data
Deployed inside your infrastructure
Customer data never leaves your perimeter. PII anonymised before every LLM call. ISO certified with full audit trails. On-premise or your own cloud.
AI That Knows Your Product
RAG from your docs, not the internet
Trained on your knowledge base, API documentation, and past tickets. Answers grounded in your product — not generic responses from Wikipedia or Stack Overflow.
Connects in Days, Not Months
100+ native connectors, zero custom code
Zendesk, Salesforce, Jira, Slack, Stripe, your internal DB — native connectors with no brittle middleware. Custom REST API connected in 48 hours.
Common Questions
What is an AI Technical Support Agent?
+An AI Technical Support Agent is a system that handles customer support queries by connecting to your live database, CRM, and knowledge base in real time. Unlike generic chatbots, it returns actual data — order status, API error explanations, account information — without hallucinating. Helperfy adds PII anonymisation and continuous quality assurance on top.
How is Helperfy different from a generic AI chatbot?
+Generic chatbots answer from training data and hallucinate. Helperfy queries your live database, CRM, and ticketing system in real time — answers always grounded in actual data. Combined with PII anonymisation and high-quality RAG, hallucination rates drop below 1% on domain-specific technical queries.
How does the AI Technical Support Agent handle PII?
+Before any customer data touches an LLM, our anonymisation layer strips names, emails, phone numbers, and other identifiable information. GDPR-compliant by default — customer data never reaches third-party AI providers.
How long does deployment take?
+Most teams go live in 10–14 business days. This includes integration setup, knowledge base training, and testing with real tickets before launch. No ML team required.
What tools does Helperfy integrate with?
+Helperfy connects with Zendesk, Jira, Salesforce, HubSpot, Intercom, Slack, ServiceNow, Stripe, and custom REST APIs. New integrations are typically built in 48 hours.
What happens when the AI is not confident?
+Helperfy has configurable confidence thresholds. When confidence drops below your set level, the request routes to a human agent with full context — customer history, similar past tickets, and the partial answer for review.
How is pricing structured?
+Pricing is based on automated resolutions per month and connected integrations. Starter from $499/month. Free pilot available — evaluate Helperfy on your real tickets before you commit. See pricing →
Deploy Your AI Technical Support Agent in 14 Days
Book a 30-minute demo. We will connect to your Zendesk and show you exactly what your AI Technical Support Agent would resolve automatically — using your real tickets.
Free pilot available · No credit card required · Live in 14 days