Last updated: August 22, 2025
1) Scope
This Policy applies to paid helperfy.ai plans unless otherwise stated in your order/offer.
2) Trials
If a free trial or credits are provided, no charges occur during the trial. After the trial ends, the subscription converts to a paid plan unless you cancel.
3) Monthly Plans
Payments for the current month are non-refundable (except where required by law or §6 service credits for material downtime).
4) Annual Plans
14-day cooling-off from the date of first payment or renewal: full refund if usage was minimal, less than 5 requests, and no limit on overages/model export.
After 14 days: pro-rated refunds for the unused period, provided there are no AUP violations; refunds are net of applied discounts/bonuses/payment-processor fees.
Overages/pay-as-you-go charges are non-refundable.
5) Cancellation
You may cancel in your account; access continues until the end of the paid term. Deleting an account is not equal to canceling — check billing status.
6) Service Credits (SLA Events)
For material Service downtime exceeding 48 consecutive hours due to causes within our control (excluding force majeure, third-party provider outages, or your integrations), we will issue service credits up to 100% of a monthly fee, applied to future periods. Credits are not cash-redeemable unless required by law.
7) How to Request a Refund
Email info@helperfy.ai within 30 days of the event, including: account ID, plan, payment date, and reason. Processing time: up to 10 business days. Refunds are issued to the original payment method; timing depends on your processor/bank.
8) Exclusions
No refunds for:
- AUP violations or high-risk use without proper controls;
- fraud/chargebacks;
- custom projects/professional services/onboarding;
- taxes and bank/processor fees.
9) Changes
We may update this Policy; the current version will be available on the website.